Case History


Gold-made electronic cards


Imagine two huge cases arrived to your store today, filled with the spare parts you ordered and waited for 4-6 months. Electronic cards and other parts urgently needed to let your Machinery produce in Quality and Safety. 

Now add that: “nothing functions”.   

Well, not exactly nothing, rather only 5 %.  Checking one-by-one all of the cards in those pallets, a Team of four different electronic technicians discover that 95 % of the items are defective.  Used cards, cleaned, repainted with transparent lack and resealed in new plastic bags to look-like a new.  

Who knows, maybe it’s a mistake and used replacement cards have been exchanged for new….?

But, add that the cards into these two anomalous pallets have been billed to the Food and Beverage Company for a unitary amount of dollars nearly three times the new cards always acquired. 

What do you imagine could be the most reasonable Root Cause for these discoveries ?  



 Gold-made cards. Imagine two huge wood crates arrived to your store today, filled with the spare parts you ordered. Electronic cards urgently needed in your Machinery.  Now add that it is soon discovered that “nothing functions”.  Checking one-by-one all cards it is discovered that 95 % of the items are defective, used cards, cleaned and resealed to look-like a new…..  





hardware faults 2800x1582@1x



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